Questions & Answers

Web Hosting

What are your Nameservers and ISPTAG (nominet tag)?

Our nameservers are ns.mainnameserver.com and ns2.mainnameserver.com. Our ISPTAG is EXTEND

How long will it take for my web hosting account to be setup?

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email with your Account login and Web Hosting details.

How many domains can i host with a single hosting package?

Our hosting plans support one true domain per hosting account, however you can map several domains to one website by purchasing Domain Mapping from our Add-on products.

What is the size of a standard mailbox?

Standard mailboxes have a capacity of 400MB – You can increase the quota of your mailbox to 2GB by upgrading to a “Premium Mailbox”, these are available via the “Add On’s” section of your customer area.

Can I send attachements through Webmail?

Attachments sent via Webmail are limited to 2Mb – if you wish to send larger attachments, you can easily do so by connecting to your mailbox with a mail client, such as Outlook Express or Windows Live Mail.

Domain Names

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name. If you decide to add web hosting in the future you can easily upgrade with one of our feature rich hosting packages starting from as little as £19.99 per year

Do I own the domain name?

Yes – unlike some companies we always register the domain in your name or in your customer’s name if you are working on someone’s behalf.

Can I transfer the domain at any time?

Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that’s all included in the price.

Do I get a certificate of ownership for the domain I purchase?

Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online.

How do I renew a domain with Hurley Internet?

We will contact customers via email about 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.

Can I sell the domain to somebody else?

Yes you can. It’s yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.

 

Can I have a free trial of a web hosting account?

All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don’t like your accounts simply let us know. Please note that this offer excludes domain name fees.

Do you host adult or warez websites?

No, we do not host any adult or warez websites.

Billing

How can I pay for my web hosting account or domain name?

For Domain Name registration and web hosting accounts our preferred payment method is by PayPal or Google Checkout, accepting MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.

We regret that we do not accept cheques, postal orders, standing orders or cash.

Do I get an invoice?

Yes, every time you buy a product from us we will email you an invoice. Invoices are also available to view and print at any time in your control panel.

Are prices inclusive of VAT

The Prices which you see are what you will pay, there is no VAT.