Privacy Policy

Hurley Internet – Privacy Policy

This page was last updated: 23rd May 2018

Please follow the links below to access our terms and conditions, Acceptable Website Use Policy and below for our Privay Policy.
Hurley Internet’s Terms and Conditions
Hurley Internet’s Hosting Acceptable use Policy
Hurley Internet’s Terms of Website use
Hurley Internet’s Privacy Policy

At Hurley Internet (“we”) are committed to protecting and respecting your privacy, maintaining the security of any personal information received from you. We strictly adhere to the requirements of data protection legislation in the UK.

Please read the statement below carefully to understand our views and practices regarding your personal data and how we will use it.

1. Information we may collect from you

1.1 We may collect and process the following data about you:

1.1.1 information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;

1.1.2 if you contact us letter or email, we may keep a record of that correspondence;

1.1.3 if you contact us by telephone, we may record our telephone conversation for training purposes and, if you are asking us to provide you with the use of a dedicated hosting server, for the purposes of proving your request;

1.1.4 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

1.1.5 details of transactions you carry out through our site and of the fulfillment and administration of your orders; and

1.1.6 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.

1.1.7 We will not sell, rent or exchange your personal information with any third party for commercial reasons, only for the essential requirement of credit/debit card validation during purchase.

1.1.8 When you order from Hurley Internet, we will ask you for your name, address, phone number, email address and payment details. This allows us to process your order.

1.1.9 In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details.

1.1.10 At Hurley Internet we follow strict security procedures in the storage and disclosure of information which you give to us, to prevent unauthorised access in accordance with UK data protection legislation. We will never collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by accessing your Hurley Internet account control panel.

1.1.11 When you visit our site www.hurleyinternet.co.uk we may automatically log your IP address, a unique identifier for your computer. We will not use your IP address to identify you in any way. We hold the right to block IP addresses from unwanted visitors, including users who we feel are copying our website content.

2. Uses made of the information

2.1 We use information held about you in the following ways:

2.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

2.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

2.1.3 to carry out our obligations arising from any contracts entered into between you and us;

2.1.4 to allow you to participate in interactive features of our service, when you choose to do so;

2.1.5 to notify you about changes to our service.

2.2 If you have placed an order for our services, we will use the information we hold to send you our regular newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our site, notify you of planned outages and updates to our services, and keep you informed about our services generally. By placing an order for our services, you consent to us using the information we hold about you in this way.

3. Cookie Policy

3.1 How we use cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Name Purpose More information
Google Analytics _utma
_utmb
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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Online checkout form cookie hurleyCookie This cookie is essential for the online checkout process – Ensuring easy instructions during the checkout process.
Livechat cslhVISITOR This cookie is essential for online Livechat – Allows Hurley Internet to provide live help for people on the site. The cookies collect information in an anonymous form, including the pages they visited. We use the information to compile reports and to help us improve the site.
cookieid
basket
fdomain
permasession
return
basket
civicAllowCookies
civicShowCookieIcon

4. Contact

4.1 If you have any questions about our privacy policy please contact the Hurley Internet Team at sales@hurleyinternet.co.uk